Terms & Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to CostumeWorld.co.nz indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by CostumeWorld.co.nz. CostumeWorld.co.nz reserves the right to make changes to this site and these terms and conditions at any time.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CostumeWorld.co.nz reserves the right at any time after receipt of your order to accept or decline your order for any reason. CostumeWorld reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. CostumeWorld.co.nz is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by CostumeWorld.co.nz.
Use of Information
CostumeWorld.co.nz will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. There may be cases in which some of your personal information may be used by CostumeWorld.co.nz to target e-commerce promotions and telemarketing activities such as email offers. In addition, it may be shared with third parties who assist CostumeWorld.co.nz in producing its Web sites or provide a service to CostumeWorld.co.nz's users.
CostumeWorld.co.nz is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
The delivery times provided by CostumeWorld.co.nz are estimates only. CostumeWorld.co.nz will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. CostumeWorld.co.nz can not be held responsible for incorrectly entered delivery addresses.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Change of Address
CostumeWorld.co.nz cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the Order Review page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.
All warranties offered are the manufacturers warranties and not that of CostumeWorld.co.nz
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total.
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only. Due to health regulations, we are unable to exchange or refund on any underwear, ear rings, or contact lens purchases. We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in: Refunds and Exchanges (full price items) - 30 Days from date of purchase, Refunds and Exchanges (sale items) - 30 Days from date of purchase (Faulty goods only)
If notified before goods have been dispatched, CostumeWorld.co.nz can accommodate order cancellations. If items have been shipped, CostumeWorld.co.nz reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, CostumeWorld.co.nz shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CostumeWorld.co.nz shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CostumeWorld.co.nz shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that CostumeWorld.co.nz is not responsible for the operation of or content located on or through any such site.