FAQs - Frequently Asked Questions
PLEASE BE ADVISED THAT DUE TO INCREASED DEMAND ON THE FREIGHT NETWORK WE ARE CURRENTLY EXPERIENCING DELIVERY DELAYS - CURRENT DELIVERY TIME FRAME ESTIMATES PROVIDED BY AUSTRALIA POST ARE 5-8 BUSINESS DAYS FROM DATE OF DISPATCH - HOWEVER SOME CUSTOMERS ARE EXPERIENCING LONGER THAN ANTICIPATED DELIVERY TIMES OF 8-10 BUSINESS DAYS.
Who and what is Costume World?
Originally based out of Hamilton, Costume World started as two costume businesses - HalloweenCostumes.co.nz and KidsCostumes.co.nz. After they were merged in June 2017, Costume World has become well established and has quickly grown to be New Zealand's Largest Online Retailer for Costumes.
Is Costume World a New Zealand business?
At Costume World, our aim is to be one of the most affordable online costume stores while maintaining our excellent customer service and great delivery times!
That's why in mid-2018, we parted ways with our original Hamilton warehouse and moved to a drop ship program with our orders now being supplied direct from our main supplier in Melbourne. In early 2020 our Hamilton office closed but, you can still access our friendly Customer Service Team online!
Are your costumes legit?
Yes! Our licensed costumes are 100% Authentic and Official. We also work closely with several suppliers to ensure our non-licensed costumes are of the highest quality.
Do you hire or sell costumes?
We get asked this question a lot! We only sell costumes, for two reasons:
1) We believe that owning a brand new costume is better than hiring :)
2) We have great suppliers which means you can buy costumes at super competitive and affordable prices.
Do you have a shop I can visit? Do you allow pick-ups?
You are currently visiting our shop - CostumeWorld.co.nz! Unfortunately we do not have a physical store or location for you to be able to try on costumes or click to collect.
Do you have overnight shipping?
Unfortunately we don't, sorry - but we will! We're currently working on an overnight delivery solution that is both efficient and reliable :) more to come on this!
Do you ship to Australia?
We don’t currently ship to Australia, but our good friends at Costume Super Centre carry the same range, with similar prices and guarantees on delivery time, shipping costs and so forth. Please visit their website at www.costumesupercentre.com.au and they’ll be able to assist you will all your costume needs.
Do you have Laybuy or Afterpay?
We're working on it :)
When will I receive my order?
All orders placed before 1pm Monday to Friday will be dispatched same day. The average processing and delivery time for orders is 3 days. Please check our shipping and delivery page for more info on this. **PLEASE NOTE - DUE TO INCREASED DEMAND ON THE POSTAL NETWORK OUR CURRENT DELIVERY ETA’s ARE 5-8 BUSINESS DAYS FROM DISPATCH**.
Orders can be tracked through both Australia Post and NZ Post through the links below:
I'm not sure which size I am?
As costumes come from various costume suppliers, each costume can fit differently. Each and every costume has a its own sizing chart, available in the image gallery. If you do come across a product with no size chart information - shoot our customer service superstars an email and they can assist.
Can I get a refund if my costume is not suitable?
As long as your costume meets the requirements of our Returns Policy, then 100% YES! We offer 30 Day Returns. Just email our friendly team at firstname.lastname@example.org with your name, order number and what your request is and we will get back in touch with your Return Authorisation Number and the details of our returns process back to a NZ address - so no international postage!
Can I exchange my costume for a larger or smaller size?
As long as your costume meets the requirements of our Returns Policy, then 100% YES! As mentioned above, we offer 30 Day Returns. The fastest way to exchange is to place another online order with the size you require, provide some details about both orders and we'll be in touch within 1 working day. We then process a refund for your original item/order once it has been returned to us and meets the returns criteria. Please contact us if you need any help with this :)