If you have changed your mind on your purchase then we'll be happy to process a refund within 30 days of your order. Please note that for hygiene reasons we are unable to issue a refund or exchange on costumes/accessories that have been worn. To proceed with your refund please follow these steps:
- Click here to submit a return and let us know the reason for your return.
- Place costume in its original packaging and send to Costume World- We will provide you an address.
- On receiving the costume, we will review it and check it meets our "Returns Requirements" (see below) and then issue your refund.
*Please note: we can only refund through the original method of payment, i.e Back to the original Credit Card and the delivery and return shipping cost will not be refunded, unless it's our mistake of course!
If your costume needs to be exchanged for a different size or a different style, please follow the steps outlined in the above "Returns Policy". On receiving your costume, we will review it and check it meets our "Returns Requirements" and then issue you a refund. Please note that the original shipping costs will not be refunded.
To obtain costume style/size that you desire, please raise a new order on Costume World.co.nz. Please note that you will be required to pay shipping fees on the new order.
To qualify for a return and/or a refund you must ensure you meet the following requirements: -
- You are requesting the refund within 30 days of your order
- If returning a costume or other clothing garment, you ensure it has not been worn (due to hygiene requirements we are not able to provide a refund on worn costumes/clothing items)
- The costume/product is not damaged
- The costume/product is placed in its original packaging which is also not damaged
Please ensure you meet the above requirements before returning the costume/product back to us. If the costume/product does not meet these requirements we will not be able to issue a refund and additional shipping costs will be incurred at your expense to send the original costume/product back to you.
If the costume or accessory is damaged or faulty (such as missing parts or torn fabric), please follow the instructions outlined in "Returns Policy" above so we can action a refund. As per our standard returns policy, we can action refunds or exchanges on damaged goods within 30 days of original purchase. Please inform us of the damaged goods by emailing us at firstname.lastname@example.org.
If you require a replacement for the faulty item, we will be happy to send this to you with no additional shipping costs (if item is in stock) otherwise we will issue a refund.