Shipping & Delivery

Shipping & Delivery Guidelines

Free Shipping New Zealand Wide on order $69+
Order before 2pm Monday - Friday for same day dispatch.

Please keep in mind when placing your order that all parcel carriers are experiencing incredibly high demand at this time and they are experiencing delays in delivery time frames. Current updated time frames indicate 8-15 business day ETA
 

Latest Update On Delivery Delays - From NZPost Website:

"We’re experiencing delivery delays"

There are still major international delivery delays with parcels arriving in to NZ from overseas. We are working to have the majority of parcels, once received in to NZ Post, delivered within 5 days. There are no specific areas where we have significant delays with deliveries within NZ.


Average Delivery Times:

    • Auckland & Waikato - 3-4 Days
    • Rest of North Island - 3-4 Days
    • Christchurch - 4 Days
    • Rest of South Island - 4 Days
    • Rural Addresses - Please allow an extra 24 hours
Not sure if you're Metro or Rural? Use the address checker
    Large Orders
    • Over $175 - Please place more than one order
    • Contact us if you have any queries regarding large orders

    Shipping Costs

      • Spend $69 or over - Free Shipping (Track & Trace)
      • Spend between $20 & $69 - $6.99 Shipping (Track & Trace)
      • Spend under $20 - $14.99 Shipping (Track & Trace)
      Please provide a physical address as we cannot send to P.O. Boxes.
      Bulk orders are welcome! If possible, please split any orders $175 or over, as they may be subject to Customs Duties and GST. Thank you.


      Do you have Overnight Shipping?

      We get asked this a lot! Unfortunately we do not offer an affordable overnight shipping option, however we are working hard to have a solution in place as soon as possible.

      Do you allow pick-ups?

      We do not have a pickup option sorry.

      How Can I Track my Order?

      Once your order has left our warehouse you will be emailed a tracking number.
      Please allow between 24-36 hours to receive your tracking details.

      When will my order be shipped?

      Orders placed before 2.00pm Monday to Friday will be processed and dispatched the same day. Orders are processed Monday to Friday. Please be mindful of this during Halloween and Christmas and ensure you place your order early :) Thank you.

      Rural Delivery

      Please allow for 24-36 hours additional time for delivery. Rural delivery cost is included in all shipping options.