Shipping & Delivery
Shipping & Delivery Guidelines
Please keep in mind when placing your order that all parcel carriers are experiencing incredibly high demand at this time and they are experiencing delays in delivery time frames. Current updated time frames indicate 5-10 business day ETA from date of dispatch.
- Free Shipping New Zealand Wide when you spend $99 or over
- $14.99 Shipping on all orders under $99
- Same Day Dispatch for orders placed before 1pm (9am in October)
- Orders are dispatched Monday - Friday
- Over $175 - Please place more than one order
- Contact us if you have any queries regarding large orders
- Spend $99 or over - Free Shipping (Track & Trace)
- Spend under $99 - $14.99 Shipping (Track & Trace)
Please provide a physical address as we cannot send to P.O. Boxes.
Bulk orders are welcome! If possible, please split any orders $175 or over, as they may be subject to Customs Duties and GST. Thank you.
Do you have Overnight Shipping?
We get asked this a lot! Unfortunately we do not offer an affordable overnight shipping option, however we are working hard to have a solution in place as soon as possible.
Do you allow pick-ups?
We do not have a pickup option sorry.
How Can I Track my Order?
Once your order has left our warehouse you will be emailed a tracking number.
Please allow between 24-36 hours to receive your tracking details. Your order can be tracked through both Australia Post & NZ Post through the links below:
When will my order be shipped?
Orders placed before 1.00pm Monday to Friday will be processed and dispatched the same day. Orders are processed Monday to Friday. Please be mindful of this during Halloween and Christmas and ensure you place your order early :) Thank you.
Please allow for 24-36 hours additional time for delivery. Rural delivery cost is included in all shipping options.