Delivery Update Information
Our priority is to always serve our customers responsibly and with friendliness. During this challenging time we are ensuring our standards remain high and customer service is still our number one focus.
We are practicing social distancing in our warehouse, with limited staff working over split shifts. The Health and Safety of our team is top of mind and while we are doing our very best to send your orders on the same day, some days this just isn’t possible.
Please keep in mind when placing your order that all parcel carriers are experiencing incredibly high demand at this time and they are experiencing delays in delivery time frames. Current updated time frames provided by Australia Post indicate 6-12 business day ETA. Our aim to send your parcel as quickly as we can and have as little contact with your parcel as possible. Also, deliveries can be dropped at your door.
We just ask our values customers to please be patient and understanding that the freight and postal services are doing everything within their power to catch up in this unprecedented time.
Overnight Delivery/Urgent Orders - At this time we do not have an overnight delivery service :(
Due to increased competition from other costume stores, all orders are dispatched direct to customer from our main supplier in Melbourne. Please contact us if you have any queries about this.
Click here for all information on Delivery & Shipping
Our office staff are all working remotely and are available if you have any further questions. Please direct them to email@example.com
Finally, To YOU All Our Wonderful Customers –
We Are With You - Stay Home – Enjoy Your Costumes And Help Stop The Spread.
Remember, we are just a click away and are here to help. Together we can do this.
The Team at Costume World